Privacy policy

Privacy Policy - Eathos

Eathos (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit,

use, or make a purchase from our website and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We collect information that identifies you or can reasonably be linked to you.

• Contact Information: name, billing/shipping address, phone number, email address

• Financial Information: payment details, billing data, transaction confirmations

• Account Information: username, password, preferences and settings

• Transaction Information: items viewed, cart activity, purchases, returns and exchanges

• Communications: messages, feedback, and customer support interactions

• Device Information: IP address, browser details, device identifiers

• Usage Information: interaction patterns and navigation behavior

SOURCES OF PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you create an account, place orders, or contact us

• Automatically via cookies, device data, and website usage

• From service providers processing data on our behalf

• From partners and third‑party integrations

HOW WE USE YOUR PERSONAL INFORMATION

Providing & Improving Services:

• process payments and fulfill orders

• manage accounts and preferences

• enable reviews and customer features

• personalize shopping experiences

• improve functionality and performance

Marketing & Advertising:

• send promotional messages

• display relevant advertisements

• tailor marketing based on activity

Security & Fraud Prevention:

• verify identity and secure transactions

• detect fraud and misuse

• maintain system security

Customer Communication:

• respond to inquiries

• provide customer support

• send service notifications

Legal & Compliance:

• comply with legal obligations

• respond to lawful requests

• enforce policies and protect rights

HOW WE DISCLOSE PERSONAL INFORMATION

Service Providers:

• payment processors

• IT & analytics providers

• shipping & fulfillment partners

• customer support services

Business & Marketing Partners:

• advertising and promotion partners

• personalized advertising providers

At Your Direction:

• delivery partners

• social media integrations

• third‑party login services

Legal & Business Transfers:

• compliance with law

• enforcement of terms

• protection of rights and safety

• mergers or business restructuring

SHOPIFY HOSTING & DATA PROCESSING

Our store is hosted on Shopify. Shopify processes data to operate and improve platform functionality.

Information may be shared with Shopify and its providers, including those outside your country.

THIRD‑PARTY LINKS

We may include links to third‑party websites. We are not responsible for their privacy practices or content.

Information shared on public platforms may be visible to others.

CHILDREN’S DATA

Our Services are not intended for children. We do not knowingly collect data from minors.

Parents may contact us to request deletion of a child’s information.

SECURITY & RETENTION

No online system is completely secure. Avoid sending sensitive data via unsecured channels.

We retain information only as long as necessary for services, legal compliance, and business needs.

YOUR RIGHTS

Depending on your location, you may have rights to:

• access your data

• correct inaccurate information

• request deletion

• obtain a copy of your data

• opt out of marketing communications

COMPLAINTS

You may contact us with concerns or file a complaint with your local data authority where applicable.

INTERNATIONAL TRANSFERS

Your information may be processed outside your country. We apply appropriate safeguards where required.

CHANGES TO THIS POLICY

We may update this policy periodically. Updates will be posted with a revised date.

Eathos

Snehha Gardens, Building No. 31

Chayan Para, Salugara

Siliguri, West Bengal – 734008

India

Email: support@eathos.in